Personal care at home

Help with the parts of the day that have got harder, from someone you chose.

Do you deliver personal care? We are always looking for local providers to join the network. Become a local partner →

What this covers

Showering and bathing

Getting in and out safely, washing and drying.

Dressing and grooming

Getting dressed, hair, shaving and nail care.

Continence support

Discreet help and the right products.

Mobility and transfers

Between bed, chair and bathroom, with a walker or hoist.

Medication prompting

A reminder, and a check that they were taken.

Overnight and early starts

Care outside nine to five, where a partner offers it.

Why the person matters more than the service

Personal care is the most intimate support in Support at Home. Someone is in your bathroom, helping you undress. A different worker each fortnight, off a roster you never see, is the wrong shape for it.

Self-managing changes that. You choose who comes to your door, and you can change them. We hold the provider registration and handle the claiming, compliance and payments.

How it is funded

Personal care sits in the everyday-living side of Support at Home, drawn from the quarterly budget attached to your assessed classification. Invoices come to us and you see what’s left.

If you haven’t been assessed yet, that’s the first step. Tell us where you’re up to and we’ll explain what happens next.

Questions people ask

Can I keep the carer I already have?

Usually yes. If your worker or their business will invoice through Partner with Care, signing them up generally takes a few days. Sole traders and small local businesses are welcome, which isn’t true of every provider.

Can I choose the times?

You arrange the schedule directly with the person delivering the care, so it fits your morning. Availability depends on the partners in your area.

What if I need more help later?

Needs tend to increase gradually. You can change the hours within your existing budget, and if you’ve outgrown it we’ll help you seek a reassessment through My Aged Care.

Other services

Arrange personal care near you

Three fields. We call back the same day with what we can cover in your postcode.

Or call 1300 677 174. We answer same day.