A small private-care operator in the outer suburbs has looked after the same families for years. One client's daughter has just had her mother approved for Support at Home funding, and asks: "Can you keep looking after Mum under this new program?" If the operator partners with a bigger provider to make the funding work, does she hand her client to a stranger?
This example is illustrative, created to show how the local partner model works in practice.
It's the most common question we get from prospective partners, and the answer is yes. Local partners regularly bring clients who asked for their organisation by name. Keeping your own clients isn't a loophole in the model. It is the model.
How the three-way arrangement works
Three roles, not three bosses. The client chooses who supports them and holds the Support at Home budget. Your business delivers the service and owns the relationship. Partner with Care is the registered provider that lets the funding legally pay for it, and carries the compliance and claiming behind it.
The agreement names all three parties and their roles up front, so no client feels handed off. For how the funding itself moves, see how claiming, fees and payment work.
From the client's side, nothing changes about who they call, who turns up, or who knows their situation.
You stay the primary contact
Partner with Care supports you on care oversight and compliance, without inserting itself between you and the people you look after. The relationship you built is the asset. If you're weighing this against a franchise or acquisition approach, local partnership vs franchise draws the contrast out.
A note on referrals
Where potential clients in your area come through our platforms, we pass those referrals to local partners. Referral opportunities are not guaranteed, and they remain subject to client choice, suitability, location, capacity and compliance readiness. The clients you bring are always yours.
The become a partner page has the next steps for moving your existing clients across.