Consider a nursing agency owner who's comfortable with clinical work but wary of government claiming. Before she signs anything she wants the money side on one page: how a client gets set up to claim, how her invoices turn into payment, who chases the client's contribution, and what it costs to join.
This example is illustrative, created to show how the local partner model works in practice.
Setting clients up to claim: MAC portal and our NAPS ID
You work with our team to set up each client in the My Aged Care (MAC) portal, with claiming made under Partner with Care's NAPS ID (our National Approved Provider System identifier). You don't need your own provider registration. That's the point of the partnership.
How you invoice and get paid
No client households to chase for the funded portion, and no claiming portal to wrestle with.
In three steps: (1) you invoice us for services delivered; (2) we claim it through Service Australia under our NAPS ID; (3) we pay you the invoiced amount less our processing fee. For the wider picture of who carries what, see getting paid under Support at Home.
Client co-contributions
Some clients pay a co-contribution toward their services. Where that applies, you invoice the client directly for that amount. We send you the co-contribution figures once the claim is processed, so the funded portion and the client portion stay cleanly separated.
What it costs to join
The pathway for growing partners generally carries no upfront establishment fee. Onboarding, training, and access to our processes and governance framework are included. As your client numbers and capability grow, there's room to progress into an established-partner arrangement.
Rates and current rules
Government price arrangements apply under Support at Home and can change, so check current Department of Health, Disability and Ageing guidance rather than a figure quoted here. For how pricing decisions sit with you, see pricing your services under Support at Home. Bring your own service mix to the become a partner page.