The new aged care funding system.
Plain Language.
On 1 November 2025, Support at Home replaced the old Home Care Package system. Here's everything you need to know — without the government jargon.
The Government funds your care.
You choose how it's spent.
Support at Home is an Australian Government program that provides funding for older Australians who want to stay living at home. You're assessed, given a funding level, and then you — or your family — decide how that money is spent on care and services.
Partner with Care is a registered Support at Home provider. We handle all the claiming, compliance and government-facing work — so you get to focus on the care, not the paperwork.
From assessment to care. Step by step.
The process is straightforward — and we help you through every step of it.
Register with My Aged Care
Call 1800 200 422 or visit myagedcare.gov.au to register. This is free — it's the Government's intake process. You'll need your Medicare card.
Complete an assessment
An assessor will visit your home to understand what support you need. They'll recommend a support level — this determines your quarterly funding amount.
Choose Partner with Care
Once approved, you choose a registered provider. You choose us. We handle the onboarding — usually set up in days, not weeks.
Build your care plan
Together we work out what services you want, which workers you prefer, and what your quarterly budget covers. You're in control the whole way through.
Care starts. You stay informed.
Your budget is visible from day one. Every claim, every payment, every upcoming visit — on your screen, in real time.
What you get when you choose self-managed care.
More money for care
Self-managed care is materially cheaper than care-managed by default — more support hours per dollar of funding, every time.
Full control
You choose your workers, your services, your schedule. Changes happen when you want them to, not when the provider allows.
Real-time visibility
See every dollar the moment it moves. No quarterly statement surprises. No mystery charges.
A partner, not just a provider
A real person when you need one. The same contact, not a call centre. Your situation known before you finish saying hello.
What people ask us most.
What replaced Home Care Packages?
The Support at Home program replaced Home Care Packages on 1 November 2025. Existing Home Care Package clients transitioned automatically. The funding model is broadly similar but with more flexible spending categories and clearer quarterly budgets.
How much funding will I get?
Funding depends on your assessment outcome and the support level assigned. Quarterly amounts range from a few thousand dollars for lower-level support to over $20,000 for higher-level packages. Your assessor determines the level based on your needs.
Can I keep my current care workers?
Yes. If your current workers are willing to invoice through Partner with Care, we can onboard them quickly — usually within days. We make it easy for sole traders and small businesses to work with us.
What if my needs change?
We move fast when things change. If your health situation changes, your care plan can be adjusted quickly — and we'll help you re-assess through My Aged Care if a higher support level is needed.
Is there a cost to use Partner with Care?
Yes — we charge a care management fee from your package (the Government-approved component) plus a small service loading on invoices. Our rates are competitive within the self-managed market, and self-managed is materially cheaper than care-managed by default.
Can my son or daughter manage my care on my behalf?
Yes. We design for two screens. You see your care plan, your workers, your week. Your family member sees the current budget, every claim and every payment. Each gets their own secure login.