The new aged care funding system,
explained properly.
Support at Home replaced the Home Care Package system on 1 November 2025. Here's how it works.
Deliver services under Support at Home? We hold the registration so you do not have to. Become a local partner →
The Government funds your care.
You choose how it's spent.
Support at Home is an Australian Government program that funds older Australians to keep living at home.
Partner with Care is a registered Support at Home provider. We do the claiming, compliance and government paperwork; you focus on the care.
From assessment to care, step by step.
Register with My Aged Care
Call 1800 200 422 or visit myagedcare.gov.au. It's the Government's free intake process. You'll need your Medicare card.
Complete an assessment
An assessor visits your home to work out what support you need. Their recommended support level sets your quarterly funding.
Choose Partner with Care
Once you're approved, we handle the onboarding, and you're usually set up in days rather than weeks.
Build your care plan
Together we work out what services you want, which workers you prefer, and what your quarterly budget covers.
Care starts. You stay informed.
Your budget is visible from day one, with every claim, payment and upcoming visit as it happens. Nothing hides in a quarterly statement.
What you get when you choose self-managed care.
Full control
You pick your workers, services and schedule, and change them when it suits you, not when a provider allows it.
The same contact each time
A named person, not a call centre, who knows your situation before you finish saying hello.
What people ask us most.
What replaced Home Care Packages?
The Support at Home program replaced Home Care Packages on 1 November 2025. Existing Home Care Package clients transitioned automatically. The funding model is similar, with more flexible spending categories and clearer quarterly budgets.
How much funding will I get?
Your assessor sets the support level, based on your needs. Quarterly amounts range from a few thousand dollars for lower-level support to over $20,000 for higher-level packages.
Can I keep my current care workers?
Yes. If your current workers will invoice through Partner with Care, signing them up usually takes a few days. Sole traders and small businesses are welcome.
What if my needs change?
Your care plan can be adjusted quickly, and we'll help you re-assess through My Aged Care if you need a higher support level.
Is there a cost to use Partner with Care?
Yes. Care management is 10% of your monthly Support at Home package, the standard rate across providers. We add a 10% processing charge to partner invoices. There are no setup or exit fees.
Can my son or daughter manage my care on my behalf?
Yes. You see your care plan, workers and week; your family member sees the budget, claims and payments. Each of you gets a separate secure login.