"Can you send a nurse out to Mum's on a Wednesday for her wound care?" A Newcastle nursing agency built on hospital and facility shift-fill keeps fielding that call. Shift-fill work is steady but transactional: margins are squeezed by the facilities' buying power, and no client relationship survives the shift.

This example is illustrative, created to show how the local partner model works in practice.

Support at Home replaced Home Care Packages on 1 November 2025, and there's a good case for taking your place in it directly rather than staying in the shift-fill lane.

Clinical supports: funded, in demand, and growing

Nursing sits in the clinical supports category, alongside allied health, and clinical supports are fully government funded. If nursing is in the care plan, it happens.

Much of the care moving into the home is nursing work: wound management, medication support, chronic condition monitoring, post-hospital follow-up.

Agency staffing vs direct partnership

Two ways in. Supply nurses to other providers as labour, at the rate they set, with your agency invisible to the client. Or serve Support at Home clients directly under your own brand, working through a registered provider.

Because self-managing clients choose their own workers and suppliers, the agency families already know gets chosen directly, with no tender or panel in between. The structure is laid out at become a partner.

Clinical governance without building it twice

Under the new Aged Care Act and strengthened Quality Standards (from 1 November 2025), registered providers carry the compliance, audit and clinical governance obligations that the Aged Care Quality and Safety Commission enforces. Your nurses work within that framework instead of your agency building its own. Your obligations stay clinical: safe, respectful care, good documentation, prompt escalation and incident reporting.

Older clients don't want a different nurse every visit. They want their nurse. Agencies that roster for continuity turn single referrals into years-long client relationships.

What it looks like in practice

Your nurses keep their registrations, your agency keeps its rostering and supervision, and clients book your service like any other. New partners are typically live in around two weeks once documents are complete. What PWC takes off your plate is at why us.